About

Dawn Williams-Zabicki is the President of Envoy Change Management, LLC. She has more than 20 years of organizational change management experience, particularly change enabled by enterprise-wide IT implementations and strategic transformation programs. She brings a deep level of knowledge and passion for the people and organizational dimensions of change.

Dawn’s expertise in the change management space include: strategy and leadership alignment; stakeholder management; operating model design; enterprise change capability; culture change; IT strategy and road-mapping and large-scale ERP program management. Her industry experience includes industrial and consumer products manufacturing, utilities, government, medical insurance and financial services.

Areas of Expertise

· Organizational change management & transformation

· Leadership alignment & development

· Change communication & stakeholder management

· Capability building

· Business process optimization

· Target operating model

· Post-merger integration

· Service delivery model

· IT operating model transformation 

· IT controls

· Oracle E-Business Suite, Infor, SAP, Microsoft 365

Education

· MS in Organizational Leadership, Geneva College

· MBA, Université Libre de Bruxelles

· BA in International Studies, University of South Florida